You can cancel your order within 14 days of receiving your goods, for any reason. Once you've let us know you'd like to cancel, you then have a further 14 days to return the items to us.

To be eligible for a change-of-mind refund, items must be:

• Unused and uninstalled
• Free from any signs of use, installation, or connection to water or power
• Returned in a resaleable condition, ideally in their original packaging

You're welcome to open the packaging and inspect an item as you would in a showroom. Items that have been installed, used, or connected, however, fall under our non-returnable categories below.

You are responsible for the cost of returning items to us. We'll always make this as easy as possible:

• Smaller items: You may arrange a suitable insured, trackable return service yourself.
• Large or heavy items (such as baths, vanity units and shower screens): These require specialist freight, so we'll arrange collection on your behalf and deduct the actual return cost from your refund. We'll confirm the estimated cost with you before collection, so there are no surprises.
• Exchanges: If you're returning an item and reordering a different piece of similar value, we'll cover the cost of the return for you — whether it's a large, heavy item or a smaller one.

No restocking or handling fees are applied to change-of-mind returns.

Change-of-mind cancellation isn't available for:

• Installed or used items
• Items that have been connected to water or power
• Made-to-order, bespoke, or personalised items produced to your specification

These exclusions reflect the nature of the products; bespoke and made-to-order items, being produced to your specification, are not eligible for change-of-mind cancellation.

If your item arrives damaged or is faulty, please let us know and we'll arrange a replacement.
To help us resolve any transit damage quickly, please:

• Notify us within 48 hours of delivery
• Provide photographic evidence of the damage
• Retain all original packaging

Reporting promptly helps us support your claim, though it does not affect your longer-term rights in respect of faulty goods.

Please contact us to authorise any return before sending items back. This lets us arrange the right collection method and ensure your return reaches us safely. Unauthorised returns may be delayed, refused, or returned to sender.

Once your return has been received and inspected:

• Approved refunds are processed within 14 days
• Refunds are issued to your original payment method
• Delivery charges: We refund the standard outbound delivery cost on change-of-mind cancellations. If you chose an enhanced delivery option, we refund up to the cost of our standard service.

For large-item returns we arrange, the actual collection cost is deducted from your refund, as set out above.

Until items reach us, they remain your responsibility, so for any return you arrange yourself we strongly recommend a fully insured and trackable service. Cavari cannot accept responsibility for items lost or damaged in return transit where you have arranged the carrier.

Should you ever need to return an item, we'll keep you informed at every step and process your return promptly and transparently — so you always know exactly where things stand.